Return Policy

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Our Commitment to You

At Lineaufashionau, we are committed to providing exceptional plant shopping assistance services. We understand that your satisfaction is paramount, and we have established this Return Policy to ensure a fair and transparent process for addressing any concerns you may have with our services.

Please read this Return Policy carefully before engaging our services. By using our plant sourcing and selection services, you acknowledge that you have read, understood, and agree to be bound by the terms outlined in this policy.

Understanding Our Services

Before discussing returns and refunds, it is important to understand the nature of our services. Lineaufashionau provides plant shopping assistance, which includes:

• Consultation services to understand your plant needs and preferences
• Space assessment and environmental analysis for optimal plant selection
• Sourcing services to locate specific plant varieties from our network of growers
• Personalized recommendations based on your requirements
• Ongoing care guidance and support

As we provide advisory and sourcing services rather than direct plant sales, our return policy differs from traditional retail return policies. The actual purchase of plants may involve third-party vendors, each with their own return policies.

Service Satisfaction Guarantee

We stand behind the quality of our consultation and sourcing services. If you are not satisfied with the services we have provided, we offer the following options:

Consultation Services

If you feel that our initial consultation did not meet your expectations or did not adequately address your plant needs, please contact us within 7 days of your consultation. We will:

• Schedule an additional consultation at no extra charge to address any missed requirements
• Provide revised recommendations based on clarified preferences
• Issue a partial or full refund of consultation fees if we cannot satisfactorily address your concerns

Sourcing Services

Our plant sourcing services involve connecting you with quality suppliers. If we are unable to locate the specific plants you requested, we will:

• Provide alternative recommendations that meet similar criteria
• Continue searching within an agreed-upon timeframe
• Offer a full refund of sourcing fees if we cannot locate suitable options

Refund Eligibility

Refunds may be issued under the following circumstances:

• Services were not delivered as described in the service agreement
• Consultation services did not address your stated requirements despite reasonable efforts
• We were unable to locate plants meeting your specified criteria
• Technical issues on our end prevented service delivery
• Cancellation of services before work has commenced

Non-Refundable Services

Certain services and fees are non-refundable once provided or initiated:

• Completed consultations that addressed your stated requirements
• Sourcing services where suitable plants were successfully located
• Services that have been fully delivered as agreed
• Custom research or assessment reports once provided
• Services where you have already acted upon our recommendations

Third-Party Plant Purchases

Plants purchased through suppliers we recommend are subject to those suppliers individual return policies. We strongly recommend reviewing the return policy of any vendor before completing a purchase. Common considerations include:

• Live plant guarantee periods vary by vendor
• Shipping damage claims typically must be filed within 24-48 hours of delivery
• Documentation including photos may be required for damage claims
• Some rare or specialty plants may be final sale

While we do not control third-party return policies, we are happy to assist you in communicating with vendors regarding any issues that arise with plants sourced through our recommendations.

How to Request a Refund

To request a refund or discuss concerns about our services, please follow these steps:

• Contact us within 14 days of service delivery
• Provide your service details and reference number if applicable
• Describe the specific issue or reason for dissatisfaction
• Include any relevant documentation or correspondence

We will review your request and respond within 5 business days. Our goal is to resolve all concerns fairly and promptly.

Refund Processing

Once a refund is approved:

• Refunds will be processed within 10 business days
• Refunds will be issued to the original payment method
• Bank processing times may add additional days before funds appear
• You will receive confirmation when the refund has been initiated

Service Cancellations

If you need to cancel services before they begin:

• Cancellations made 48 or more hours before scheduled consultations receive a full refund
• Cancellations made within 48 hours may be subject to a cancellation fee
• Sourcing services can be cancelled before we begin searching for a full refund
• Once sourcing work has commenced, partial refunds may apply based on work completed

Disputes and Resolution

We are committed to resolving any disputes amicably and fairly. If you are not satisfied with our initial response to your concerns, you may request escalation to a senior team member for further review. We believe open communication is the key to resolving issues satisfactorily.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified policy.

Contact Us

If you have questions about this Return Policy or need to request a refund, please contact us at:

Lineaufashionau
300 Delaware Ave, Ste 210, Wilmington, DE 19801
Phone: +1 302 575 0100
Email: help@lineaufashionau.world